Refund policy

RETURNS

We do not accept returns for any reason, including if you change your mind, the product does not meet your personal preferences, or for other subjective reasons. Please ensure your selections are final before completing your purchase.

If you receive items that are damaged, defective, or incorrect, you are eligible for a refund or replacement. See the refund section for more details.


REFUNDS

Eligibility for Refunds:

If your item is damaged, defective, or incorrect, you have 7 days from the date of receipt to notify us and request a resolution. Requests made beyond this 7-day window will not be eligible for refunds or replacements.

Required Documentation:

To process your request, please provide the following:

  • Clear photos or videos showing the damaged, defective, or incorrect product.

  • A copy of your order receipt and shipping label to confirm the purchase.

Resolution Options:

Based on the issue, we offer:

  • Full or partial refunds, or

  • Replacement items are sent at no extra cost.

Lost or Delayed Packages:

If the tracking information shows no updates beyond the estimated delivery window, please contact us. We will initiate a claim with the carrier and work to secure either a refund or replacement for you.


Incorrect Address or Unclaimed Packages:

We are not responsible for orders that cannot be delivered due to incorrect shipping information provided by the customer or packages that are not claimed at the local post office. In these cases, refunds or replacements cannot be offered.


Returned Parcels Due to Delivery Failure:

If a parcel is returned to us due to a failed delivery attempt, we can arrange for redelivery. However, the customer will be responsible for covering the original shipping cost.


CUSTOMER RESPONSE TIME

When we attempt to contact you using the email or phone number you have provided, and we do not receive a response within 2 days, we reserve the right to proceed with the option that we believe is the best course of action. This ensures that your order or issue is handled promptly and efficiently, according to our best judgment.


CANCELLATIONS

No Order Cancellations:

Once an order has been placed, it cannot be cancelled, as this could disrupt our payment processing agreements and operational flow. Please review your selections carefully and complete your purchase with confidence and certainty.


Customer Response Time:

If we reach out to you regarding your order or issue and receive no response within 2 days, we will proceed with the option we believe is in your best interest to resolve the matter promptly.


FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our control, such as natural disasters, strikes, or other unforeseen disruptions.

For any questions or further assistance with your orders, please don't hesitate to reach out to our customer support team at..... . We are here to ensure your shopping experience with Flair Maiden is both positive and hassle-free.